Love Your Floor - Beautiful Guarantee

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The Beautiful Guarantee

Your floors witness all the significant events of your life, both the grand and the everyday moments. At Carpet One Floor & Home, we hold the belief that your floors should inspire pride. Just as there's comfort in knowing you're right where you belong, our dedication guarantees that the floors we design together will reflect the elegance of your aspirations. If they don't meet your expectations, we will replace them at no cost to you. We provide not just flooring, but a dependable experience — that's our Beautiful Guarantee®.

*On approved credit. Terms and conditions apply.
See store for details and applicable fees.

 

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Qualifying Products & Terms

Flooring products with a Three Diamond, Two Diamond, or One Diamond Room by Room™ warranty carry The Beautiful Guarantee®*. If after installation and during the time frame allotted for The Beautiful Guarantee® you wish to change your new flooring for a different Room by Room™ flooring in the same category (e.g. carpet or hardwood), but in a different style or color, your Carpet One Floor & Home® store will replace it free** with another Room by Room™ style or color of equal or lesser value. Should you wish to replace your flooring with a Room by Room™ upgrade (higher priced product) in the same flooring category (e.g. carpet or hardwood), you may do so by paying the difference in retail price. Any increase in cost due to industry price increases will be the consumer’s responsibility. No monetary compensation will be paid if a lower-priced product is selected.

This is a one-time-only replacement and does not include the replacement of cushion. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another Room by Room™ flooring of the same product category under The Beautiful Guarantee®. This is a replacement warranty and does not apply to matters covered by other warranties.

Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the customer's responsibility. This warranty applies to installations in owner-occupied close residential settings.

No replacement will be made with respect to carpet that has been glued down, flooring subjected to abuse, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® style flooring that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

*Area rugs and custom installations of any flooring installed with inserts or a border are excluded from The Beautiful Guarantee®. ** See store for details.

The Beautiful Guarantee® Timeframe By Warranty Type

Three Diamond: 120 Days

Two Diamond: 90 Days

One Diamond: 60 Days

For additional information on The Beautiful Guarantee®, and Room by Room™ Warranty System, view our Warranty Guide.